Shipping policy

At SoraPaw, we are committed to providing fast and reliable shipping to get your pet supplies to you safely and efficiently. Please review the information below for details about our shipping process.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Orders placed on weekends or holidays will be processed on the next business day.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Fast Shipping

SoraPaw is committed to providing fast and efficient delivery for every order.

Once your order has been processed, we will arrange shipment as quickly as possible. Actual delivery times may vary depending on your shipping address, carrier, weather conditions, holidays, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your shipping address, order details, and available shipping options.

Any applicable shipping fees will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number.

Please allow some time for the tracking information to update after your package has been picked up by the carrier.

If your tracking information has not been updated for several business days, please contact us at service@sorapaw.com. Our customer service team will be happy to assist you.

Incorrect or Incomplete Shipping Information

Please make sure your shipping address is accurate and complete before placing your order.

If you notice an incorrect shipping address after placing your order, please contact us as soon as possible at service@sorapaw.com. We will do our best to assist you before your order ships.

Once an order has shipped, we may not be able to change the shipping address.

Delayed, Lost, or Damaged Packages

Although we work with reliable shipping carriers, delivery delays or other shipping issues may occasionally occur.

If your package is delayed, lost, or arrives damaged, please contact us at service@sorapaw.com with your order number and relevant details. We will work with you to help resolve the issue.

Please note that delivery times provided by shipping carriers are estimates and are not guaranteed.

International Shipping

If international shipping becomes available in the future, shipping costs, estimated delivery times, and any applicable customs duties or taxes will be displayed at checkout.

Contact Us

If you have any questions about your order or our Shipping Policy, please contact us:

Email: service@sorapaw.com

We are always happy to help and are committed to providing you and your pets with a fast, reliable, and enjoyable shopping experience.